Privacy Policy

Last updated: 26 October 2025

This Privacy Policy explains how Malverio (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit malverio.com, make a booking, or otherwise interact with us in Australia. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where applicable, we also outline additional disclosures for the EU/EEA (GDPR) and California (CPRA).

Information We Collect How We Use Data Sharing & Disclosure Your Rights

Information We Collect

We collect the minimum data necessary to deliver our services effectively and safely.

Data you provide

Contact details such as name, email and phone.
Service information such as property type, address and booking notes.
Preferences such as product choices (eco, fragrance-free) and access instructions.
Communications you send to us, including support messages and feedback.

Data collected automatically

Basic device and usage data (browser type, pages viewed, time on page).
Approximate location from IP to help route your enquiry.
Cookie preferences set via our cookie banner. Optional analytics are disabled unless accepted.

See our Cookie Policy for details.

How We Use Personal Information

To provide and manage cleaning services, including scheduling, confirmations and reminders.
To improve our website, processes, training and service quality.
To communicate about your bookings, respond to enquiries and send service-related notices.
With your consent, to send occasional updates or offers. You can opt out at any time.
To comply with law, prevent fraud and maintain security.

Data Security

We use technical and organisational safeguards including restricted access, encryption in transit, staff training and audit logs. No method of transmission or storage is entirely secure; if an incident occurs, we will follow legal obligations and notify affected individuals where required.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to meet legal requirements and to resolve disputes. When no longer needed, we take reasonable steps to de-identify or securely delete it.

Your Rights and Choices

Australia (APPs)

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate or incomplete. You can also contact us to make a privacy complaint. We will respond within a reasonable period.

EU/EEA (GDPR) and California (CPRA)

Right to access, rectify, erase and restrict processing.
Right to data portability and to object to certain processing.
Right to opt out of sale or sharing of personal information (we do not sell data).
Right not to receive discriminatory treatment for exercising your rights.

To exercise rights or make a complaint, use the contact details below. We may ask you to verify your identity.

Children’s Privacy

Our services are not directed to children and we do not knowingly collect personal information from individuals under 16. If you believe a child provided us information, contact us and we will take appropriate steps.

Cookies and Similar Technologies

We use essential cookies to operate the site and optional analytics cookies only if you choose “Accept all” in our cookie banner. You can change your choice anytime via Settings in the banner. For details see the Cookie Policy.

Changes to This Policy

We may update this policy to reflect changes to laws or our practices. Significant changes will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions, requests or complaints about privacy, contact us:

2A Lylow Ct, Findon SA 5023, Australia
+61 405 345 615
malverio@gmail.com

For EU matters you may also contact us to be connected with our EU point of contact.